Inside BluNova

Inside BluNova

Consultation Services 
Worldwide Recruitment Services

BluNova Telecom are recruitment consultants who can also assist with all aspects of the recruitment process, from defining the role requirements to finding the best staff to meet your recruitment needs.
Accurate role descriptions, Key Performance Indicators that are clear fair and measurable, appropriate interviewing techniques and sourcing the right staff are all key to reducing your recruitment cost and improving the service your customers experience.

Our recruitment philosophy is quite different to many other recruitment companies:

  • We are industry specialists – we only operate in the contact centre industry and have a thorough understanding of all aspects of contact centres.
  • We have a large network of contacts, making it easier to find the ideal person for your vacancy.
  • We believe in carefully matching candidates to your role and your company, thereby increasing staff engagement and reducing attrition in the longer term.
  • We will not recruit for a role until we thoroughly understand the role, the contact centre and the company – this includes listening to calls and observing the operation of the centre.
  • We review all our placements on multiple occasions during the first year of employment to constantly improve the quality of staff we provide to organizations.

Unlike other recruitment companies who usually focus on bulk recruiting front-line staff, or specialize in recruiting senior or executive level staff, we specialize in recruiting for the contact centre industry as a whole. Whether you are recruiting front line staff, Team Leaders, Work Force Planners, Dialer Administrators, Contact Centre Managers or related staff such as Business Development Managers, Technical Specialists, Solution Architects or any contact centre-related position, we are best placed to meet all your recruitment needs.





Recruitment Services

BluNova Telecom can also assist with all aspects of the recruitment process, from defining the role requirements to finding the right staff.
Accurate role descriptions, Key Performance Indicators that are clear fair and measurable, appropriate interviewing techniques and sourcing the right staff are all key to reducing your cost and improving the service your customers experience.